Question 1

Do you offer special pricing for trade customers?

Accepted Answer

Yes, we do offer special pricing for trade customers. Please email us at info@packaginghub.co.nz for trade account pricing.

Question 2

What should I do if I received a damaged product?

Accepted Answer

Please visit our Return Policy page to complete the return form and we will get in touch with you to arrange a refund or a replacement. Alternatively, you can email us directly at info@packaginghub.co.nz

Question 3

Can I return the product if I change my mind?

Accepted Answer

Certainly! Please visit our Return Policy page to complete the return form and we’ll be in touch to arrange your refund. Alternatively, you can email us directly at info@packaginghub.co.nz

Question 4

Do you offer free shipping?

Accepted Answer

Please refer to the information below for the free shipping rate:
- Auckland $100 + GST​
- North Island (excluding Auckland) $200 + GST
- South Island $500+ GST
​
The delivery fee for orders below the free delivery threshold is calculated based on your location and will be automatically added to your total at checkout.

Question 5

What payment methods do you accept?

Accepted Answer

We accept a range of payment methods, including major debit and credit cards (Visa, MasterCard, American Express) or bank transfer. 
Please email us at info@packaginghub.co.nz  for bank transfer detail.

Question 6

Can I change my order after it’s been placed?

Accepted Answer

Absolutely! If you need to change your order after it's been placed, email us at info@packaginghub.co.nz as soon as possible.  However, please note that changes can only be made before the order has been processed and shipped.